Refund policy
At Laviedove, we want to ensure your shopping experience is enjoyable and worry-free. We have crafted a clear and concise refund policy to protect your interests.
Return Policy (7 Days):
If you are not completely satisfied with your purchase, you have 7 days from the date of delivery to request a return. The item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as perishable goods, intimate or sanitary items, and gift cards, are exempt from being returned.
To initiate a return, please contact our customer support team within the specified timeframe, providing your order details. Our friendly representatives will guide you through the return process and provide further instructions. After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within [number of days].
Exchange Policy (15 Days):
If you need to exchange your item for a different size, colour, or variant, you can do so within 15 days from the date of delivery. The item must be unused, in its original packaging, and in the same condition as when you received it.
To request an exchange, please contact our customer support team within the specified timeframe. They will assist you in selecting the desired alternative and guide you through the exchange process. Once we receive and inspect the returned item, we will ship the replacement product to you.
Please note that any price difference between the original and exchanged item may need to be settled separately. Shipping costs associated with the exchange will be the responsibility of the customer unless the exchange is due to a mistake on our part or a defective product.
Exceptions and Additional Information:
- Sale or clearance items: Returns or exchanges are not accepted for sale or clearance items unless they are defective.
- Customized or personalized products: These items are non-returnable and non-exchangeable unless they arrive damaged or defective.
- Shipping and handling fees: The original shipping and handling fees are non-refundable. Return shipping costs, unless otherwise stated, are the responsibility of the customer.
If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with every purchase from Laviedove.
Please note that this refund policy is subject to change, and the terms in effect at the time of your purchase will apply.